Bayer's CONTOUR® USB Meter

For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.  The full FAQ list is available on the CONTOUR®  USB website.

What is the CONTOUR® USB operating system compatibility?

Bayer’s CONTOUR® USB meter is currently compatible with Window® 7, Windows® XP (SP3) and Vista® (SP2) as well as Mac OS X® 10.5.7 and 10.5.8 (Intel® 64 bit processors).

Please register your CONTOUR® USB Meter. After registration we will notify you of software updates including news / updates concerning operating system compatibility.

What can I expect when I run GLUCOFACTS® DELUXE from my CONTOUR®USB meter for the first time?

CONTOUR® USB utilizes the autoplay feature in Windows to automatically start the GLUCOFACTS® DELUXE software. Click here if your GLUCOFACTS® DELUXE software does not automatically launch.

Your CONTOUR® USB meter contains two flash drives, “GLUCOFACTS” and “CONTOUR USB”. The “GLUCOFACTS” drive is reserved for use by GLUCOFACTS® DELUXE. Important: Do not alter or delete the files on the “GLUCOFACTS”drive.

GLUCOFACTS® DELUXE works with Java™ software, and will verify your version of Java. If needed, you will be directed to update your Java version. The latest version of Java can be downloaded at http://www.java.com or installed from the JAVA folder on the GLUCOFACTS drive. After updating Java, unplug your meter and reinsert it to re-start GLUCOFACTS® DELUXE .